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Data
capture services are a perfect way of dealing with simple
customer queries, such as brochure or further information
requests, in a cost effective manner, leaving your customer
support services free to deal with more involved issues.
The
data capture service plays callers a welcome announcement,
and then poses a series of questions, waiting for a caller
response at each stage. When the last response has been
entered, the service will play a thank you announcement,
terminate the call and then send details of the customers’
responses to a designated e-mail address.
Features
of this service
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This
flexible service allows you to pose any number of
questions to your customers. |
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The
questions asked can be answered either with a voice
file, such as in the case where you are asking for
names or addresses, or they can be answered with a
key selection, in cases where you are asking for contact
telephone numbers, (DTMF entry). |
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Details
of the call, including a time stamp, are delivered
to any e-mail you desire. |
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Customers’
voice answers are delivered in a handy .wav format,
allowing playback on any PC. |
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Live
call statistics available via the web. |
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This
service is not available on any personal numbers. |
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